Privacy Policy

MentorCloud Classroom Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, why we collect it, and how we keep it safe when you use mentorcloud.website and related services (the "Services").

1. Data we collect

• Account & contact data: name, email, phone, role, company.
• Application data: your learning goals, track preference, CV/portfolio links.
• Usage data: pages visited, clicks, device info, IP, approximate location.
• Payment data: billing address and transaction details (processed by our payment provider; we do not store full card numbers).
• Mentorship content: messages, call recordings (if you consent), assignments, feedback.

2. How we use data

• To provide and improve the Services, including mentor matching and cohort operations.
• To communicate about applications, updates, and marketing (with your opt‑in where required).
• To ensure security, prevent fraud, and comply with legal obligations.
• To conduct analytics and research to improve learner outcomes.

3. Legal bases

We process personal data under the following lawful bases: performance of a contract, legitimate interests (e.g., product improvement, security), legal obligation, and consent (for specific features like marketing emails or call recording).

4. Sharing

We may share data with trusted processors that help us run the Services (e.g., hosting, analytics, payments, communication tools). We require them to follow strict confidentiality and security obligations. We also share data when required by law or to protect rights and safety.

5. International transfers

Your data may be transferred outside the UK/EEA subject to appropriate safeguards, such as standard contractual clauses and vendor certifications.

6. Data retention

We keep data only as long as necessary for the purposes set out in this policy, and as required by law and accounting rules. You may request deletion as described below.

7. Your rights

• Access, correction, deletion, restriction, portability, and objection.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the UK ICO or your local authority.

8. Cookies & tracking

We use necessary cookies to operate the site and optional analytics cookies with your consent. You can control cookies in your browser or via our cookie banner (where implemented).

9. Security

We use technical and organizational measures such as encryption in transit, access controls, logging, and regular reviews. No system is 100% secure; please use a strong, unique password.

10. Children

Our Services are not directed to children under 16. If you believe a child provided personal data, contact us to remove it.

11. Contact